FAQ

We specialize in comprehensive HO scale modeling supplies including:

• Locomotives (diesel and steam)
• Track systems (Bachmann EZ Track, Code 70/83/100 rails)
• Freight cars (boxcars, covered hoppers, cabooses)
• Detail parts and accessories (couplers, trucks, wheelsets)
• Structures (bridges, laser-cut kits)
• Brand-specific parts (Athearn, Bachmann)

Absolutely! Our HO scale products are designed to industry standards for seamless integration with major brands. Whether you’re using Athearn detail parts with Bachmann track or mixing manufacturers in your rolling stock, our products will fit right into your existing layout.

Most of our electric models are designed for US voltage standards (110V). If you need international voltage compatibility, please contact us before purchasing and we’ll help identify suitable options or necessary converters for your region.

You can create an account during checkout by selecting “Create an account” after entering your email address. Having an account allows you to track orders, save your shipping information, and receive updates on new HO scale products.

We process orders quickly (within 1-2 days), so please contact us immediately at [email protected] if you need to modify or cancel. Once your package has shipped, you’ll need to follow our return process for unwanted items.

We offer two shipping methods tailored for model railroaders:

• Express Delivery ($12.95 USD): Via DHL/FedEx, arrives 10-15 days after dispatch – perfect for time-sensitive projects
• Free Shipping (orders over $50 USD): Via EMS, arrives 15-25 days after dispatch – ideal for larger orders

Pro Tip: Combine multiple items like HO scale bridges with container sets to reach the $50 threshold for free shipping!

Yes! We serve model railroaders worldwide, excluding some Asian and remote regions. International orders include:

• Clear customs documentation
• Consolidated shipping for multiple items
• Transparent pricing with no hidden fees

Once your HO scale treasures are dispatched from our Montgomery, Alabama headquarters, you’ll receive tracking information via email. You can follow your package’s journey just like monitoring a freight train’s movement across the country!

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure and encrypted for your protection.

Common reasons include:

• Insufficient funds
• International transaction blocked by your bank
• Billing address mismatch

Contact your card issuer first, then try again. If problems persist, consider using PayPal or contact us for assistance.

We offer a 15-day return window from the delivery date. Items must be:

• In original condition with all packaging
• Unused and undamaged
• Accompanied by the original receipt

Contact us at [email protected] to initiate a return.

We package all items with protective materials worthy of fragile detail parts, but if damage occurs:

1. Keep all original packaging
2. Take photos of the damage
3. Email us within 3 days of delivery at [email protected]

We’ll work tirelessly to get your model railroading plans back on track!

Yes! If you need a different HO scale item (like switching from Code 100 to Code 83 track), contact us within 15 days of delivery. You’ll be responsible for return shipping unless the exchange is due to our error.