Welcome to Model Trains Shop, where your HO scale treasures are handled with the same precision we apply to our model railroading products. Below you’ll find all the details about our shipping and returns processes, designed to be as straightforward as assembling Bachmann EZ Track.
Shipping Information
Order Processing
We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your HO scale items ship.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery in 10-15 business days after shipping
- Trackable service with delivery confirmation
Free Shipping: Available for orders over $50 via EMS
- Delivery in 15-25 business days after shipping
- Basic tracking available
Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to some Asian and remote regions.
Returns & Exchanges
We accept returns within 15 days of delivery for most HO scale products, provided they’re in original condition with all packaging intact – just like we shipped them to you.
Non-Returnable Items
For safety and quality reasons, we cannot accept returns on:
- Opened detail parts kits (HO Scale Detail Parts)
- Custom-ordered track sections (HO Scale Code 100/70/83)
- Digital download products
Return Process
Returning your HO scale items is as smooth as coupling railcars:
- Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
- Receive Authorization – We’ll email you a Return Merchandise Authorization (RMA) number and instructions
- Package Securely – Use original packaging if possible, just like we protect our HO scale locomotives
- Ship to Us – Send to: Model Trains Shop Returns, 3437 Sommerville Dr, Montgomery, US 36111
- Wait for Processing – We’ll inspect upon arrival and process your refund within 3 business days
Exchange Process
Need a different HO scale boxcar or coupler? Follow the return process above, and include a note specifying your preferred replacement from our collection.
Refund Information
Your refund will be processed with the same attention to detail we apply to our HO scale bridges:
- Timing: 3-5 business days after we receive and inspect your return
- Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Deductions: Original shipping costs are non-refundable unless the return is due to our error
Return Shipping
You’re responsible for return shipping costs unless the return results from our mistake. We recommend using a trackable shipping service (like the DHL or FedEx options we use for deliveries) to ensure your HO scale treasures return safely.
International Returns
For customers outside the U.S. (excluding some Asian and remote regions):
- Mark the package “RETURNED GOODS” to avoid customs charges
- Include all original paperwork
- Allow extra time for international transit
Damaged or Incorrect Items
If your HO scale diesel locomotive or other product arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund faster than an express freight train!
Contact Us
Our team of model railroading enthusiasts is happy to help with any shipping or return questions:
Email: [email protected]
Mail: 3437 Sommerville Dr, Montgomery, US 36111
Thank you for choosing Model Trains Shop – where your satisfaction is as important as the precision of our HO scale products!