Term and Conditions

Last Updated: [Insert Date]

1. User Responsibilities

As a valued customer of Model Trains Shop, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use our website and services only for lawful purposes
• Not reproduce, duplicate, copy or resell any part of our site or products without permission
• Comply with all applicable laws and regulations regarding online purchases
• Be responsible for maintaining the confidentiality of your account credentials

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality HO scale model railroad products including:

• HO Scale locomotives (diesel and steam)
• HO Scale rolling stock (boxcars, covered hoppers, cabooses)
• HO Scale track systems (Bachmann EZ Track, Code 100/70/83)
• HO Scale detail parts and accessories
• HO Scale bridges and structures

We make every effort to display product colors and features as accurately as possible, but slight variations may occur.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a full refund.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive:

• Order confirmation email immediately after purchase
• Shipping confirmation with tracking number when your order ships

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted connections.

3.3 Pricing

All prices are in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary based on destination and customs processing.

4.2 Shipping Areas

We ship worldwide except to some Asian countries and remote regions. Please contact us if you’re unsure about delivery to your location.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most HO scale products in original condition with all packaging intact. Non-returnable items include:

• Opened detail parts kits
• Custom-ordered track sections
• Digital download products

5.2 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected] with your order number
2. Receive Return Merchandise Authorization (RMA) number
3. Package items securely (preferably in original packaging)
4. Ship to: Model Trains Shop Returns, 3437 Sommerville Dr, Montgomery, US 36111

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return:

• Issued to original payment method
• Original shipping costs are non-refundable unless the return is due to our error
• Customer is responsible for return shipping costs unless the return results from our mistake

6. Intellectual Property

All content on this website, including product designs, images, text, and logos, is the property of Model Trains Shop and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our express written permission
• Use our trademarks or branding without authorization
• Reverse engineer or copy any product designs

7. Liability Limitations

7.1 Product Use

Our HO scale products are designed for model railroad enthusiasts aged 14+. We are not liable for:

• Improper use or modification of products
• Any damages resulting from product use outside intended purposes
• Minor variations in product appearance from website images

7.2 Website Use

Model Trains Shop is not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Any indirect or consequential losses from website use

8. Privacy Policy

Your privacy is important to us. Our complete Privacy Policy explains how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Alabama, USA. Any disputes will be resolved in the courts of Montgomery County, Alabama.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Mail: Model Trains Shop, 3437 Sommerville Dr, Montgomery, US 36111